Yext, Inc. (NYSE: YEXT), the AI Search Company, today launched Support Answers, a suite of enterprise search solutions built for customer support teams.
The launch comes as people increasingly look online to find solutions independently, yet are unable to successfully resolve their issues. According to Gartner, 70% of a business’s customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels.* As a result, many ultimately end up turning to live support options, driving up costs for the business and increasing the time to resolution for already frustrated customers.
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