Stop Monologuing: Enable Trust-Centric Customer Dialogues with AI


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The Monologue and Dialogue are two literary devices that involve speech. Monologue refers to a speech delivered by one person to express thoughts. In contrast, the Dialogue refers to a conversation between two or more persons, and very often, we think of these as literary devices because they are. So, the question we pose in this episode is, where do these literary devices belong in business, and how can we use them effectively? More importantly, how is AI helping companies develop trust-centric customer dialogues, which will help us improve customer interaction and satisfaction?

Speaker Information:

Christian J. Ward, the Executive Vice President and Chief Data Officer at Yext. Yext helps organizations build digital experiences across any channel using their open and composable platform. The Yext DXP collects and organizes content to deliver AI-led experiences for any organization’s customers, employees, or partners. Christian is the EVP and Chief Data Officer at Yext, focusing on the expanding applications and intersection of data and AI. He helps Yext clients identify, value, and structure their knowledge to maximize their data value in AI and search applications. Ward is the co-author of the Amazon #1 Best Seller, Data Leverage: Unlocking the Surprising Growth Potential of Data Partnerships, and has developed and executed hundreds of data partnerships worldwide.